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  1. Somfy Protect Customer Service
  2. Home Alarm > Troubleshooting
  1. Somfy Protect Customer Service
  2. Home Alarm > Troubleshooting

Home Alarm > Troubleshooting

Keypad

  • Do I still need to use the main site code?
  • Does a keypad user's code remain operational if the user is temporarily disabled?
  • What to do if a user has forgotten their user keycode

Link

  • What should I do if I do not succeed in installing the Link?
  • What should I do when the LED light on the Link is flashing?
  • How do I change the Link's WiFi network?
  • How do I reset the Link?
  • How do I reboot the Link?

Siren

  • What should I do if I am unable to install my indoor siren?
  • What does the "The siren has been moved" message mean?
  • Why is my siren silent?
  • How do I change the siren’s batteries?

Outdoor siren

  • Changing the outdoor siren's batteries

IntelliTAG

  • What should I do if I am unable to install an IntelliTAG?
  • How do I test that an IntelliTAG is working properly?
  • What does the notification "The IntelliTAG’s cover has been opened" mean?
  • How do I adjust the sensitivity of an IntelliTAG?
  • How do I recalibrate an IntelliTAG?
  • What should I do if an IntelliTAG triggers a false alarm?
See all 8 articles

Key fob

  • What should I do if I am unable to install a key fob?
  • Why is the hands-free automatic disarming feature not working?
  • Why is the display showing the presence or absence of users not correct?
  • Why am I getting messages telling me that "The key fob battery has been changed" when this is not the case?
  • Why does my key fob lose its charge so quickly?
  • How do I change a key fob battery?

Motion sensor

  • Why am I unable to link my motion sensor to my Link?
  • Why am I not detected during the detection test?
  • How do I change a motion sensor battery?

Notifications

  • Why am I not receiving every notification?
  • What alerts can I received with an IntelliTAG?

Other questions

  • List of possible errors with an Apple Watch
  • How do I know whether Somfy Around™ is actually working for my home?
  • Why is there no history of a user's arrival or departure?
  • Why am I unable to connect to my system from the application?
  • Why am I unable to download a Somfy Protect mobile application?
  • Why haven't I received a confirmation e-mail after creating my account?
See all 7 articles

How can we help you?

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