Why am I unable to link my motion sensor to my Link?

If you encounter problems when installing your motion sensor. First check that:

  • You properly removed the protective battery pull tab
  • You took out and properly reinserted the batteries
  • Your battery works
  • You closed the motion sensor properly
  • You are within range of your Link during the installation, that is, within a maximum distance of X meters
  • Your Link is plugged in
  • Your telephone is connected to the Internet

If none of these solutions resolves the problem, we invite you to contact us directly.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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