Why am I unable to connect to my system from the application?

You launched the “Somfy Protect” application but you are unable to connect to your system. Please check the following items:

  • You did not enter the right email address or password or one of them is case sensitive
  • Press "I forgot my password” to get a new one
  • If your email address is accepted, this means the problem is with your password
  • If your email address is rejected, you may have entered it incorrectly.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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