How do I reset the Link?

It may be necessary to reboot the Link in certain situations: Link frozen, complete system uninstallation, interrupted Internet connection in spite of restarting the Link.

 

Procedure

  •   unplug the Link, the Link indicator light must be off
  •   if the Link indicator light is still on:
    •   hold down the button on the side until the indicator light turns off
    •   if the Link indicator light stays on, please wait until the Link battery completely loses its charge (up to 6h maximum), the indicator light will turn itself off at that time
  •   plug the Link back in while holding the button down for 8 seconds, then release the button

Illustration-Link-AppuiBouton_2x.png

  • the Link will restart, it has now rebooted, which is indicated by a “slow wave” type of flashing
  • N.B.: if your Link was already installed, this procedure will erase your Link’s previous WiFi settings. You will then need to re-link it to your WiFi network by going to the “Settings,” “My components” menu, selecting the Link then selecting "Change WiFi network"

 

Related questions

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

Open a ticket My ticket