Somfy One/One+ > Troubleshooting

Keypad

• Do I still need to use the main site code?

Outdoor siren

• Changing the outdoor siren's batteries

Motion sensor

• How do I change a motion sensor battery?
• Why am I not detected during the detection test?
• Why am I unable to link my motion sensor to my Somfy One / One +?

Key fob

• Why does my key fob lose its charge so quickly?
• Why am I getting messages telling me that "The key fob battery has been changed" when this is not the case?
• Why is the display showing the presence or absence of users not correct?
• How do I change a key fob battery?
• Why is the hands-free automatic disarming feature not working?
• What should I do if I am unable to install a key fob?

IntelliTAG

• How do I change the battery of an IntelliTAG?
• What should I do if an IntelliTAG fails to detect an opening?
• What should I do if an IntelliTAG triggers a false alarm?
• How do I recalibrate an IntelliTAG?
• How do I adjust the sensitivity of an IntelliTAG?
• What does the notification "The IntelliTAG’s cover has been opened" mean?

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Indoor siren

• How do I change the siren’s batteries?
• Why is my siren silent?
• What does the "The siren has been moved" message mean?
• What should I do if I am unable to install my indoor siren?

One / One+

• How to find the MAC adress ?
• What should I do if I do not succeed in installing my Somfy One / One+?
• How do I change the Somfy One / One+ WiFi network ?
• What do the colors of the LED light of the Somfy One / One+ light correspond to?

Daily use

• What to do if a user has forgotten their user keycode
• What should I do if the Somfy One fails to update?
• How do I turn off my Somfy One / One +?
• How do I reboot the Somfy One and Somfy One+?
• What should I do if the Somfy One / One+ displays a gray picture?
• What should I do if my device frequently appears to be unavailable?

Alerts

• Why am I not receiving every notification?
• What should I do if the Somfy One / One+ triggers a false alarm?

Other questions

• List of possible errors with an Apple Watch
• Why does the Somfy One / One+ close when I deactivate the alarm or the camera's presence detection?
• How do I know whether Somfy Around™ is actually working for my home?
• What should I do if the system fails to detect motion?
• Why is there no history of a user's arrival or departure?
• Why am I unable to connect to my system from the application?

See all 9 articles