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  1. Somfy Protect Customer Service
  2. Somfy One/One+ > Troubleshooting
  1. Somfy Protect Customer Service
  2. Somfy One/One+ > Troubleshooting

Somfy One/One+ > Troubleshooting

Keypad

  • Do I still need to use the main site code?

Outdoor siren

  • Changing the outdoor siren's batteries

Motion sensor

  • How do I change a motion sensor battery?
  • Why am I not detected during the detection test?
  • Why am I unable to link my motion sensor to my Somfy One / One +?

Key fob

  • Why does my key fob lose its charge so quickly?
  • Why am I getting messages telling me that "The key fob battery has been changed" when this is not the case?
  • Why is the display showing the presence or absence of users not correct?
  • How do I change a key fob battery?
  • Why is the hands-free automatic disarming feature not working?
  • What should I do if I am unable to install a key fob?

IntelliTAG

  • How do I change the battery of an IntelliTAG?
  • What should I do if an IntelliTAG fails to detect an opening?
  • What should I do if an IntelliTAG triggers a false alarm?
  • How do I recalibrate an IntelliTAG?
  • How do I adjust the sensitivity of an IntelliTAG?
  • What does the notification "The IntelliTAG’s cover has been opened" mean?
See all 8 articles

Indoor siren

  • How do I change the siren’s batteries?
  • Why is my siren silent?
  • What does the "The siren has been moved" message mean?
  • What should I do if I am unable to install my indoor siren?

One / One+

  • How to find the MAC adress ?
  • What should I do if I do not succeed in installing my Somfy One / One+?
  • How do I change the Somfy One / One+ WiFi network ?
  • What do the colors of the LED light of the Somfy One / One+ light correspond to?

Daily use

  • What to do if a user has forgotten their user keycode
  • What should I do if the Somfy One fails to update?
  • How do I turn off my Somfy One / One +?
  • How do I reboot the Somfy One and Somfy One+?
  • What should I do if the Somfy One / One+ displays a gray picture?
  • What should I do if my device frequently appears to be unavailable?

Alerts

  • Why am I not receiving every notification?
  • What should I do if the Somfy One / One+ triggers a false alarm?

Other questions

  • List of possible errors with an Apple Watch
  • Why does the Somfy One / One+ close when I deactivate the alarm or the camera's presence detection?
  • How do I know whether Somfy Around™ is actually working for my home?
  • What should I do if the system fails to detect motion?
  • Why is there no history of a user's arrival or departure?
  • Why am I unable to connect to my system from the application?
See all 9 articles

How can we help you?

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