Why is there no history of a user's arrival or departure?

A user's arrivals and departures are identified when a key fob crosses a point of access to your home that is protected by an IntelliTAG. 
If a user comes or goes through a door that is not protected by an IntelliTAG, only the list of users currently on site will be updated.

If the fob’s battery level is too low, the system won’t detect it and the user won’t appear in the history.

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