What do the colors of the LED light of the Somfy One / One+ light correspond to?

 

The indicator light on the front of the Somfy One or Somfy One+ indicates its status:

 

Steady blue

one-bleu-fixe.gif

Meaning: the Somfy One / One+ is not installed yes, booting in progress. 

Flashing blue

one-bleu-clignotante.gif

Meaning: the Somfy One / One+ is not configured yet, awaiting installation.
What to do? Please follow the installation procedure or read the article : Installing the Somfy One

Steady white

one-blanche-fixe.gif

Meaning: The Somfy One / One+ is connected and operational.

Flashing white

one-blanche-clignotante.gif

Meaning: the Somfy One / One+ is no longer connected and is in the process of being connected to your Wi-Fi network or the Somfy Protect servers. 

What to do? If the LED remains white, please read the following article : What should I do if my device frequently appears to be unavailable?

Flashing green

one-vert-clignotante.gif

Meaning: Someone in your community is viewing the video stream live.

Steady red

one-rouge-fixe.gif

Meaning: An error has occurred. 

What to do? Your Somfy One is too far from your internet gateway. If the issue remains unsolved,please read the following article : What should I do if my device frequently appears to be unavailable?

Flashing red

one__rouge-clignotante.gif

Meaning: The Somfy One / One+ is unplugged and not receiving electrical power (One+ only).

What to do? Plug it back to the electrical power. 

 

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

Open a ticket My ticket