What should I do if I am unable to install a key fob?

If you have trouble installing a key fob, first ensure that it is has not already been paired with the Somfy One / One +. To do this, go to the "System" menu, and verify that it is not listed.

Next, verify that the key fob is within radio range of the Somfy One / One +. To do this, try to install the key fob just a few yards from the Somfy One / One +. Go to the "System" menu, tap the "+" sign in the upper right corner, and follow the prompts.

Finally, make sure there is not a problem with the battery by restarting the operation using a brand new battery.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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