List of possible errors with an Apple Watch

Possible errors:

 

  • An error has occurred

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A technical error has occurred. 

If your connection attempts fail, please go to

the Somfy Protect app on your phone.

 

 

  • Connection problem 

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You are not connected to your Somfy Protect application. Please

go to the app on your phone and log in again. 

 

  • No devices 

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The system you are connected to in the Somfy Protect app on your phone does not have any devices installed. Please install a device. 

 

  • No sites 

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The account you are logged into in the Somfy Protect app on your phone does not have

a system. Please create a system. 

 

 

  • Protection by lock code 

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Your Somfy Protect app on your phone is password protected. The functionality

on your Apple Watch takes over this security feature.  

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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