Home Alarm Essential > Troubleshooting

Link Essential

• Changing the Link Essential's Wi-Fi network
• What do the LED colors mean on the Link Essential ?
• What should I do if I get the error message, "Unexpected error"?
• What should I do if I get the error message, "Faulty internet connection"?
• What does the Link Essential self-protection setting do?
• What happens if my Link Essential can no longer access the network?

See all 15 articles

Keypad

• Does a keypad user's code remain operational if the user is temporarily disabled?
• Do I still need to use the main site code?
• What to do if a user has forgotten their user keycode
• How do I change the keypad batteries?
• How can I unblock my keypad after three incorrect code attempts?
• What should I do if I can't install a keypad?

See all 7 articles

Key fob

• What should I do if I am unable to install a key fob?
• Why is the hands-free automatic disarming feature not working?
• Why is the display showing the presence or absence of users not correct?
• Why am I getting messages telling me that "The key fob battery has been changed" when this is not the case?
• Why does my key fob lose its charge so quickly?
• How do I change a key fob battery?

IntelliTAG

• What should I do if I am unable to install an IntelliTAG?
• How do I test that an IntelliTAG is working properly?
• What does the notification "The IntelliTAG’s cover has been opened" mean?
• How do I adjust the sensitivity of an IntelliTAG?
• How do I recalibrate an IntelliTAG?
• What should I do if an IntelliTAG triggers a false alarm?

See all 8 articles

Motion sensor

• Why am I unable to link my motion sensor to my Link Essential ?
• Why am I not detected during the detection test?
• How do I change a motion sensor battery?

Siren

• What should I do if I am unable to install my indoor siren?
• What does the "The siren has been moved" message mean?
• Why is my siren silent?
• How do I change the siren’s batteries?

Outdoor siren

• Changing the outdoor siren's batteries

Notifications

• Why am I not receiving every notification?
• What alerts can I received with an IntelliTAG?

Others questions

• I am moving to a home equipped with a Home Alarm Essential
• I'm moving. What should I do with my installed alarm?
• Why haven't I received a confirmation e-mail after creating my account?
• List of possible errors with an Apple Watch
• Why is there no history of a user's arrival or departure ?
• Why am I unable to connect to my system from the application ?

See all 7 articles