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  1. Somfy Protect Customer Service
  2. Home Alarm Essential > Troubleshooting
  1. Somfy Protect Customer Service
  2. Home Alarm Essential > Troubleshooting

Home Alarm Essential > Troubleshooting

Link Essential

  • Changing the Link Essential's Wi-Fi network
  • What do the LED colors mean on the Link Essential ?
  • What should I do if I get the error message, "Unexpected error"?
  • What should I do if I get the error message, "Faulty internet connection"?
  • What does the Link Essential self-protection setting do?
  • What happens if my Link Essential can no longer access the network?
See all 15 articles

Keypad

  • Does a keypad user's code remain operational if the user is temporarily disabled?
  • Do I still need to use the main site code?
  • What to do if a user has forgotten their user keycode
  • How do I change the keypad batteries?
  • How can I unblock my keypad after three incorrect code attempts?
  • What should I do if I can't install a keypad?
See all 7 articles

Key fob

  • What should I do if I am unable to install a key fob?
  • Why is the hands-free automatic disarming feature not working?
  • Why is the display showing the presence or absence of users not correct?
  • Why am I getting messages telling me that "The key fob battery has been changed" when this is not the case?
  • Why does my key fob lose its charge so quickly?
  • How do I change a key fob battery?

IntelliTAG

  • What should I do if I am unable to install an IntelliTAG?
  • How do I test that an IntelliTAG is working properly?
  • What does the notification "The IntelliTAG’s cover has been opened" mean?
  • How do I adjust the sensitivity of an IntelliTAG?
  • How do I recalibrate an IntelliTAG?
  • What should I do if an IntelliTAG triggers a false alarm?
See all 8 articles

Motion sensor

  • Why am I unable to link my motion sensor to my Link Essential ?
  • Why am I not detected during the detection test?
  • How do I change a motion sensor battery?

Siren

  • What should I do if I am unable to install my indoor siren?
  • What does the "The siren has been moved" message mean?
  • Why is my siren silent?
  • How do I change the siren’s batteries?

Outdoor siren

  • Changing the outdoor siren's batteries

Notifications

  • Why am I not receiving every notification?
  • What alerts can I received with an IntelliTAG?

Others questions

  • I am moving to a home equipped with a Home Alarm Essential
  • I'm moving. What should I do with my installed alarm?
  • Why haven't I received a confirmation e-mail after creating my account?
  • List of possible errors with an Apple Watch
  • Why is there no history of a user's arrival or departure ?
  • Why am I unable to connect to my system from the application ?
See all 7 articles

How can we help you?

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