Why am I not detected during the detection test?


You encountered problems during the detection test. First check that:

  • You properly followed the positioning guidelines
  • You have the detection side of your motion sensor properly facing the zone being protected
  • You are within range during the test
  • Your smartphone is connected to the Internet during the test
  • Your Link Essential is plugged in and connected to the Internet

If none of these solutions resolves the problem, we invite you to contact us directly.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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