If you have difficulty installing the keypad, make sure it isn't already paired to the Link Essential. To check, go to the "My equipment" menu and make sure the keypad is not listed.
Check that the keypad is within radio range of the Link Essential. Try to install the keypad within a few meters of the Link Essential. Then try again to pair your equipment.
Make sure both your phone and the Link Essential are connected to the internet. The LEDs on the Link Essential should be solid white. If they aren't, please read the article: What do the LED colors mean on the Link Essential?
How can we help you?
If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.
