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  1. Somfy Protect Customer Service
  2. Home Alarm > FAQ
  1. Somfy Protect Customer Service
  2. Home Alarm > FAQ

Home Alarm > FAQ

Discover the products

  • Link
  • Indoor siren
  • Outdoor siren
  • IntelliTAG
  • Key fob
  • Motion sensor
See all 7 articles

Installation

  • Positioning and installing the Link
  • Positioning and installing the indoor siren
  • Positioning and installing the outdoor siren
  • Positioning and installing the IntelliTAG
  • Linking the key fob
  • Positioning and installing the motion sensor
See all 7 articles

Daily use

  • How to set up critical alerts with Android ?
  • How does smart activation work?
  • What are the limitations of geolocation on your iPhone app?
  • What are the limitations of geolocation on your Android app?
  • How do I change the settings on my Android phone/disable the battery optimization features, so the smart activation is operational?
  • How do I disable the battery optimization features, so smart activation works on my Samsung phone?
See all 16 articles

Managing users

  • How to manage the assignment of user codes for members
  • What are the different user groups?
  • What is a community?
  • How do I add a person to my list of home users or my community?
  • How do I assign a key fob to a user?

Setup

  • How to control your Somfy Protect system using Google Assistant?
  • How can I check that my Somfy Home Alarm system is operating properly?
  • How do I edit the emergency number associated with my system?
  • How do I edit the information about my system?
  • How does Somfy Around™ work?
  • How to control your Somfy Home Alarm System with Amazon Alexa?

My account

  • How do I edit my personal information?

How can we help you?

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