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Somfy Protect
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  1. Somfy Protect Customer Service
  2. Troubleshooting
  3. Link Advanced
  1. Somfy Protect Customer Service
  2. Troubleshooting
  3. Link Advanced

Link Advanced

  • What happens if my Link Advanced loses connection with the network (Wi-Fi or GSM installation)?
  • What should I do if I frequently lose the GSM connection?
  • What do the LED colors mean on the Link Advanced?
  • How do I change the batteries in my Link Advanced?
  • What does the Link Advanced self-protection setting do?
  • What should I do if I get the error message, "Faulty internet connection"?
  • What should I do if I get the error message, "Unexpected error"?
  • What should I do if I get the error message, "Issue with the modem"?
  • What should I do if I get the error message, "No GSM mobile network found"?
  • What should I do if, during installation, I receive the message, "Poor GSM cellular network quality"?
  • What should I do if I get the error message, "Update failed"?
  • What should I do if I get the error message, "Your phone is unable to communicate with the Link Advanced"?
  • What should I do if I get the error message, "Your Link Advanced was not successfully installed"?
  • What should I do if I get the error message, "No Link Advanced detected"?
  • What should I do if I get the error message, "No internet connection"?
  • What should I do if I get the error message, "The password is incorrect"?
  • What should I do if I get the message, "That Wi-Fi network has not been located," during installation?
  • What should I do if I get the message, "There is an issue installing your Link Advanced"?
  • What should I do if I get the error message, "The Link Advanced is already installed"?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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