You are stuck and the Link Advanced installation is incomplete because you are getting the message "Update failed."
Updates to the Link Advanced can take up to 20 minutes. This message is displayed when the process has taken longer than that. Before restarting the installation:
- if you are doing a Wi-Fi installation, make sure your Link Advanced is not too far away from your Wi-Fi access point
- if you are installing Link Advanced via a mobile network (GSM), make sure the Link Advanced is high enough to catch the signal.
At this point, there are two options:
- click on "retry"
- click on "quit"
Whichever option you choose, follow the instructions that appear on your screen.
The Link Advanced will then be installed.
- I chose "retry" and am getting the error message, "There is a problem with updating your Link Advanced."
If the retry process is not successful and you get the message, "There is a problem with updating your Link Advanced,"
you will need to manually uninstall the Link Advanced. Here's how:
- go to "My Equipment,"
- select the Link Advanced
- then click "delete"
You can then restart the installation, following the above recommendations about the positioning of the Link Advanced.
- I chose "quit" and am getting the error message, "There is a problem with quitting the installation of your Link Advanced."
If the retry process is not successful and you get the message, "There is a problem with quitting the installation of your Link Advanced," you will need to manually uninstall the Link Advanced. Here's how:
- go to "My Equipment,"
- select the Link Advanced
- then click "delete"
You can then restart the installation, following the above recommendations about the positioning of the Link Advanced