What should I do if I get the error message, "No internet connection"?

You are stuck and the Link Advanced installation is incomplete because you are getting the message "No internet connection."

Check your box or router and make sure the Wi-Fi is turned on. You can check this by using any Wi-Fi-enabled device already installed in your home

If the Wi-Fi connection still can't be joined, contact your ISP.

You can also change Wi-Fi networks by clicking "Change Wi-Fi."

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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