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  1. Somfy Protect Customer Service
  2. Indoor Cameras > Troubleshooting
  3. Installation
  1. Somfy Protect Customer Service
  2. Indoor Cameras > Troubleshooting
  3. Installation

Installation

  • What if the QR code cannot be read?
  • What should I do if I get the error message, "The password is incorrect"?
  • What should I do if I get the message, "That Wi-Fi network has not been located," during installation?
  • What should I do if I get the error message, "No internet connection"?
  • What should I do if I get the error message, "Your phone is unable to communicate with the indoor camera"?
  • What should I do if I get the error message, "Your indoor camera was not successfully installed"?
  • What should I do if I get the message, "There is an issue installing your indoor camera"?
  • How do I change the camera's WiFi network?
  • What should I do if I do not succeed in installing my security camera?
  • How to find my camera MAC address ?
  • What do the different colors of the LED light on the camera correspond to?
  • How do I perform a complete uninstall?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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