What if the QR code cannot be read?

For the Somfy Outdoor Camera, the process will usually include a step in which the camera will need to read a QR Code displayed on your phone screen. To ensure the best quality of the captured image, please check the following:

- Clean the camera lens with a soft non-abrasive cloth.

- Decrease slightly the brightness level of your phone's backlight and try again.

- Make sure the QR Code reading is not carried out in direct sunlight or in an overly bright environment.

If you still have problems scanning the QR Code, you can take a screenshot of it and send the picture file to your computer or tablet, or print it, and try again.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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