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  1. Somfy Protect Customer Service
  2. Home Alarm Essential > FAQ
  1. Somfy Protect Customer Service
  2. Home Alarm Essential > FAQ

Home Alarm Essential > FAQ

Discover the products

  • Radio relay
  • Key fob
  • The keypad
  • IntelliTAG
  • Motion sensor
  • Indoor siren
See all 7 articles

Installation

  • Positioning and installing the Link Essential
  • Positioning and installing the IntelliTAG
  • Positioning and installing the motion sensor
  • Positioning and installing the indoor siren
  • Positioning and installing the outdoor siren
  • Linking the key fob
See all 8 articles

Daily use

  • How smart activation works
  • Controlling your security system through the Somfy Protect Android Widget
  • How can you control your Somfy Home Alarm Essential system with an Apple Watch?
  • How does the panic button work?
  • What is night mode?
  • How do I use my keypad?
See all 12 articles

Set up

  • How to control your Somfy Protect system using Google Assistant?
  • How can I check that my Somfy Home Alarm system is operating properly?
  • How do I edit the emergency number associated with my system?
  • How do I edit the information about my system?
  • How to control your Somfy Home Alarm System with Amazon Alexa?
  • How do I turn off the Link Essential LEDs?

My account

  • Why is my account empty when my alarm has already been installed?

Managing users

  • What are the different user groups?
  • How do I assign a key fob to a user?
  • How do I add a person to my list of home users or my community?
  • What is a community?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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