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  1. Somfy Protect Customer Service
  2. Outdoor Cameras > Troubleshooting
  3. Installation
  1. Somfy Protect Customer Service
  2. Outdoor Cameras > Troubleshooting
  3. Installation

Installation

  • What if the QR code cannot be read?
  • What should I do if I get the error message, "The password is incorrect"?
  • What should I do if I get the message, "That Wi-Fi network has not been located," during installation?
  • What should I do if I get the error message, "No internet connection"?
  • What should I do if I get the error message, "Your phone is unable to communicate with the outdoor camera"?
  • What should I do if I get the error message, "Your outdoor camera was not successfully installed"?
  • What should I do if I get the message, "There is an issue installing your outdoor camera"?
  • What should I do if I get the error message, "The outdoor camera is already installed"?
  • What do the different colors of the LED light on the camera correspond to?
  • How do I perform a complete uninstall?
  • What should I do if I do not succeed in installing my camera?
  • How do I change the camera's WiFi network?

How can we help you?

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