What should I do if I get the error message, "The outdoor camera is already installed"?

You are stuck and the Outdoor Camera installation is incomplete because you are being told it is already installed.


  1. My Outdoor Camera is already linked to my account, but at another location

You'll need to ensure that the outdoor camera is not already installed at another location. To do that, go to the home page for your account in the Somfy Protect app. Click on the arrow at the top of the page. This menu lets you access all the locations associated with your account.

For a better use, the SOC should be installed on the master device account. If the SOC is on a different one, please delete it and reinstall the camera on the right account.


  1. I have multiple email addresses, and I am using the wrong one to access my alarm

I am not logged into the right account, so I am being directed to install my equipment. 

Follow the instructions in this article: Why is my account empty when my alarm has already been installed?

  1. Upon the 1st installation, I get this message

Your Somfy Outdoor Camera is new and you are installing it, but you get this message. Contact customer service.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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