What should I do if I get the message, "There is an issue installing your outdoor camera"?

You are stuck and the outdoor camera installation is incomplete because you are getting the message, "There is an issue installing your outdoor camera."

Contact our customer service department. You will need the serial number and MAC address for your Somfy Outdoor Camera. They can be found in the electric compartment.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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