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Somfy Protect Customer Service
Discover the products
Daily use

Somfy Protect Customer Service
Discover the products
Daily use

Daily use

How to manage the assignment of user codes for members
How to set up critical alerts with Android ?
How to set up critical alerts with iOS ?
Does the Link Advanced keep working if there is a power outage?
How do I change the code for my keypad(s)?
How do I use my keypad?
What is a security scenario?
What types of scenarios can I create?
Which devices are eligible to use the Security Scenarios feature?
How can I create and configure a security scenario?
How do I activate/deactivate a security scenario?
How does the hands-free automatic disarming work?
How does smart activation work?
What are the limitations of geolocation on your Android app?
What are the limitations of geolocation on your iPhone app?
How do I change the settings on my Android phone/disable the battery optimization features, so the smart activation is operational?
How do I disable the battery optimization features, so smart activation works on my Samsung phone?
How do I disable the battery optimization features, so that smart activation is operational on my Xiomi phone?
How do I disable the battery optimization features, so that smart activation is operational on my Huawei phone?
How do I disable the battery optimization features, so smart activation works on my OnePlus phone?
What is night mode?
How does the panic button work?
How can you control your Somfy Home Alarm Advanced system with an Apple Watch?

How can we help you?

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