What should I do if I can’t access my camera via the Home app when I’m not at home?

To use and control your camera away from home, you’ll need to configure a HomeKit hub using a HomePod, Apple TV 4K, Apple TV (4^th generation), or an iPad.

You can find information on setup through the Apple site to automate and remotely access your HomeKit accessories.

To use and control your camera away from home without a HomeKit hub, you need to install the camera using the Somfy Protect app. The camera will only be accessible through the Somfy Protect app outside your home.