What should I do if the Somfy One/One+ triggers a false alarm?

If the Somfy One/One+ has detected a presence by mistake, it is possible that its conditions of use have disrupted its proper functioning.
We recommend not exposing it to a direct source of heat and not facing it toward a window that directly receives sunlight.

You can read our article about zones and sensitivity to adjust motion detection : How to configure motion detection?

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