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Somfy Protect
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  1. Somfy Protect Customer Service
  2. Discover the products
  1. Somfy Protect Customer Service
  2. Discover the products

Discover the products

account

  • Why is my account empty when my alarm has already been installed?

Discover the products

  • Link Advanced
  • IntelliTAG
  • The keypad
  • Motion sensor
  • Key fob
  • Outdoor siren
See all 8 articles

Installation

  • What type of installation should I choose: Wi-Fi or GSM subscription?
  • Positioning and installing the Link Advanced with Wi-Fi
  • Positioning and installing the Link Advanced with GSM
  • For devices installed using GSM, what is the role of a GSM cellular network subscription?
  • How to confirm my installation by subscribing to GSM service
  • In what countries can the Link Advanced be installed using GSM?
See all 12 articles

Daily use

  • How to manage the assignment of user codes for members
  • How to set up critical alerts with Android ?
  • How to set up critical alerts with iOS ?
  • Does the Link Advanced keep working if there is a power outage?
  • How do I change the code for my keypad(s)?
  • How do I use my keypad?
See all 23 articles

Managing users

  • What is a community?
  • What are the different user groups?
  • How do I add a person to my list of home users or my community?
  • How do I assign a key fob to a user?

Set-up

  • How do I turn off the Link Advanced LEDs?
  • How to control your Somfy Home Alarm System with Amazon Alexa?
  • How do I edit the information about my system?
  • How do I edit the emergency number associated with my system?
  • How can I check that my Somfy Home Alarm system is operating properly?
  • How to control your Somfy Protect system using Google Assistant?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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