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  1. Somfy Protect Customer Service
  2. Outdoor Cameras > Troubleshooting
  1. Somfy Protect Customer Service
  2. Outdoor Cameras > Troubleshooting

Outdoor Cameras > Troubleshooting

Installation

  • What do the different colors of the LED light on the camera correspond to?
  • How do I perform a complete uninstall?
  • What should I do if I do not succeed in installing my camera?
  • How do I change the camera's WiFi network?

Utilization

  • How do I reboot the Somfy Outdoor Camera?
  • What should I do if the camera displays a gray picture?
  • What should I do if my camera frequently appears to be unavailable?
  • What should I do if the camera's LED light is a steady red?

Notifications

  • How can I improve the detection control of my Somfy Outdoor Camera?
  • What alerts can I receive from my camera?

HomeKit

  • I can’t find my HomeKit link code
  • What should I do if I can’t install my camera in the Home app?
  • What should I do if I can’t access my camera via the Home app when I’m not at home?
  • What should I do if I don’t receive a notification when motion is detected?

Other questions

  • List of possible errors with an Apple Watch
  • Why haven't I received a confirmation e-mail after creating my account?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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