Back to Somfy.co.uk

Somfy Protect
English (US) Deutsch Español Français Italiano Nederlands
  1. Somfy Protect Customer Service
  2. Outdoor Cameras > FAQ
  1. Somfy Protect Customer Service
  2. Outdoor Cameras > FAQ

Outdoor Cameras > FAQ

Discover the products

  • Somfy Outdoor Camera
  • Before installing the Somfy Outdoor Camera

Getting started

  • Electrical installation of the Somfy Outdoor Camera
  • Installing the Somfy Outdoor Camera from the app

Daily use

  • How to control your security system with the Somfy Protect iOS Widget?
  • How do I protect my privacy with my camera?
  • How to receive notifications with photos and video
  • How does the shortcuts feature on Android work?
  • How does the 3D Touch with Somfy Protect Application work ?
  • How do you download a video clip if motion is detected?

Managing users

  • What is a community?
  • What are the different user groups?

Setup

  • How does the alarm on the outdoor camera work?
  • How to configure an outdoor lighting ?
  • How do I edit the information about my system?
  • How do I edit the emergency number associated with my system?
  • How to configure motion detection?

My account

  • How do I edit my personal information?

HomeKit

  • What is the Apple HomeKit?
  • What are the differences between the Home app and the Somfy Protect app?
  • Can I choose to only use the Home app to control my Somfy Outdoor Camera?
  • What do you need before you can use your equipment with HomeKit?
  • How do I install my Somfy Outdoor Camera on HomeKit?
  • How do I use Siri to control my camera?
See all 8 articles

WebRTC

  • What is WebRTC?
  • Is WebRTC secure?
  • How does it affect my mobile app's interface?
  • Which cameras and services can benefit from WebRTC?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

Open a ticket My ticket