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  1. Somfy Protect Customer Service
  2. Indoor Cameras > Troubleshooting
  1. Somfy Protect Customer Service
  2. Indoor Cameras > Troubleshooting

Indoor Cameras > Troubleshooting

Installation

  • What if the QR code cannot be read?
  • What should I do if I get the error message, "The password is incorrect"?
  • What should I do if I get the message, "That Wi-Fi network has not been located," during installation?
  • What should I do if I get the error message, "No internet connection"?
  • What should I do if I get the error message, "Your phone is unable to communicate with the indoor camera"?
  • What should I do if I get the error message, "Your indoor camera was not successfully installed"?
See all 13 articles

Utilization

  • How to set up critical alerts with iOS ?
  • What should I do if the Security Camera fails to detect an opening?
  • My video didn't save to my online storage space
  • What should I do if the camera's LED light is a steady red or steady green?
  • What should I do if my camera frequently appears to be unavailable?
  • What should I do if the Security Camera displays a gray picture?
See all 7 articles

Notifications

  • What alerts can I receive from my camera?
  • What should I do if the camera triggers a false alarm?

HomeKit

  • I can’t find my HomeKit link code
  • What should I do if I can’t install my camera in the Home app?
  • What should I do if I can’t access my camera via the Home app when I’m not at home?
  • What should I do if I don’t receive a notification when motion is detected?

Other questions

  • List of possible errors with an Apple Watch
  • Why haven't I received a confirmation e-mail after creating my account?
  • What should I do if the Security Camera fails to detect an opening?
  • Why does the Security Camera close when I deactivate the alarm or the camera's presence detection?

How can we help you?

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