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  1. Somfy Protect Customer Service
  2. Indoor Cameras > Troubleshooting
  1. Somfy Protect Customer Service
  2. Indoor Cameras > Troubleshooting

Indoor Cameras > Troubleshooting

Installation

  • How do I change the camera's WiFi network?
  • What should I do if I do not succeed in installing my security camera?
  • How to find my camera MAC address ?
  • What do the different colors of the LED light on the camera correspond to?
  • How do I perform a complete uninstall?

Utilization

  • What should I do if the camera's LED light is a steady red or steady green?
  • What should I do if my camera frequently appears to be unavailable?
  • What should I do if the Security Camera displays a gray picture?
  • How do I reboot the Security Camera?

Notifications

  • What alerts can I receive from my camera?
  • What should I do if the camera triggers a false alarm?

HomeKit

  • I can’t find my HomeKit link code
  • What should I do if I can’t install my camera in the Home app?
  • What should I do if I can’t access my camera via the Home app when I’m not at home?
  • What should I do if I don’t receive a notification when motion is detected?

Other questions

  • Why haven't I received a confirmation e-mail after creating my account?
  • What should I do if the Security Camera fails to detect an opening?
  • Why does the Security Camera close when I deactivate the alarm or the camera's presence detection?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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