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Somfy Protect
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  1. Somfy Protect Customer Service
  2. Somfy One/One+ > FAQ
  1. Somfy Protect Customer Service
  2. Somfy One/One+ > FAQ

Somfy One/One+ > FAQ

Discover the products

  • What products are compatible with Somfy Protect?
  • One / One+
  • What is the battery life of the Somfy One+?

Installation

  • Positioning and installing the radio relay
  • Positioning and installing the motion sensor
  • Linking the key fob
  • Positioning and installing the IntelliTAG
  • Positioning and installing the outdoor siren
  • Positioning and installing the indoor siren
See all 9 articles

Daily use

  • How to manage the assignment of user codes for members
  • How to set up critical alerts with Android ?
  • How to set up critical alerts with iOS ?
  • What are the limitations of geolocation on your Android app?
  • How can you control your Somfy One/One+ system with an Apple Watch?
  • How to control your security system with the Somfy Protect iOS Widget?
See all 22 articles

Managing users

  • How do I assign a key fob to a user?
  • How do I add a person to my list of home users or my community ?
  • What is a community ?
  • What are the different user groups?

Setup

  • How do I configure my Somfy One's siren ?
  • How to use your Somfy Protect products with TaHoma
  • How to connect your Somfy Protect products to TaHoma
  • How to control your Somfy Protect system with Amazon Alexa ?
  • How does Somfy Around™ work?
  • How can I check that my Somfy One / One+ is operating properly ?
See all 8 articles

My account

  • How do I edit my personal information?

WebRTC

  • What is WebRTC?
  • Is WebRTC secure?
  • How does it affect my mobile app's interface?
  • Which cameras and services can benefit from WebRTC?

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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