How does the GSM backup network function?

This service is only available for setups that include a Link Advanced.

If the Internet is down, alerts will be transmitted over the GSM backup network. You will continue to receive alerts 24/7.


The GSM backup network is free for the first five years after initial installation of your Link Advanced, and functions through an inserted SIM card. To continue your membership beyond that period, simply subscribe to the GSM backup network using your Somfy Protect app. Membership costs €2.99/month (link to terms and conditions). You can cancel at any time.


How does it work?


When your Link Advanced loses Wi-Fi connection, the following alerts will continue to be sent by the GSM backup network (as long as the Link Advanced battery is connected):

  • Intruder motion sensor / IntelliTAG
  • Link Advanced tamper sensor / motion sensor
  • SOS alert
  • Loss of electric power
  • Return of electric power
  • Link Advanced battery power low
  • information on Wi-Fi network loss and the shift to the GSM backup network


Please note that availability of this service depends on the coverage in your geographical area.

To improve the GSM signal, try adding an external GSM antenna, available in our online boutique.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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