Why isn't my radio equipment pairing with my Link Advanced?

You are unable to pair a shutter with your Link Advanced, and you are getting the following error message: "Radio range issue."


If you get this message, it means that your Link Advanced is positioned too far away from your IO/RTS equipment.


To pair it, you'll need to move the Link Advanced closer to your Somfy IO/RTS equipment.


However, take care to keep your Link Advanced in a centralized location so it doesn't lose communication with the Somfy Protect equipment.

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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