What should I do if I can’t access my camera via the Home app when I’m not at home?

To use and control your camera away from home, you’ll need to configure a HomeKit hub using a HomePod, Apple TV 4K, Apple TV (4th generation), or an iPad.

You can find information on setup through the Apple site to automate and remotely access your HomeKit accessories.

To use and control your camera away from home without a HomeKit hub, you need to install the camera using the Somfy Protect app. The camera will only be accessible through the Somfy Protect app outside your home.

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