How can I improve the detection control of my Somfy Outdoor Camera?

If the camera detects a presence while there is nobody around, it may suggest that its standard conditions of use are not met.

In that case, check the following:

- recommended height for positioning the camera: 2,5 meters (please refer to > Before installing the Somfy Outdoor Camera)

- context: tree branches can disturb the motion detection feature, especially if they are close to the camera sensor 

- detection sensitivity: change the sensitivity settings according to the environment of the camera (please refer to > How to configure motion detection)

- detection area: you can define specific zones which will be excluded from the detection area (street, patio, path, etc.)

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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