What alerts can I receive from my camera?

(Only valid for a Somfy Security Camera equipped with a backup battery.)

Security Camera can alert you during the following events:

  • If motion detection is triggered by an image analysis and your camera's presence detector, you will receive a "break-in" alert.
  • If there is a loss of power, the camera continues to operate on its backup batteries, and you will be sent a notification of the power outage and another notification when power has been restored (only applies to a Somfy Security Camera equipped with a backup battery).
  • If the Internet goes down, the camera continues recording to its internal memory if you have a continuous recording service, and you will be sent a notification when your connection has been restored (only applies to a Somfy Security Camera equipped with an internal memory).


How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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