What should I do if the Security Camera fails to detect an opening?

If the camera fails to detect a presence by mistake, it is possible that its conditions of use are inappropriate for its detection capabilities.

The camera's presence detector can identify the presence of an adult located at least 5 yards from the camera.

To maximise the detection, please dot not use the Security Camera directly under the sun, and make sure the device is properly pointing at the area you wish to protect.

You can also ajust the sensitivity of each selected detection area. To do so, please follow the steps on "How to configure motion detection?"

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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