What should I do if the camera triggers a false alarm?

If the camera has detected a presence by mistake, it is possible that its conditions of use have disrupted its proper functioning.

We recommend not exposing the camera to a direct source of heat and not facing it toward a window that directly receives sunlight.

To maximise the detection, please dot not use the Security Camera directly under the sun, and make sure the device is properly pointing at the area you wish to protect.

You can also ajust the sensitivity of each selected detection area. To do so, please follow the steps on "How to configure motion detection?"

How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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