Why am I not detected during the detection test?

You encountered problems during the detection test. First check that:

  • You properly followed the positioning guidelines
  • You have the detection side of your motion sensor properly facing the zone being protected
  • You are within range during the test
  • Your smartphone is connected to the Internet during the test
  • Your Somfy One / One + is plugged in and connected to the Internet

If none of these solutions resolves the problem, we invite you to contact us directly.

 

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How can we help you?

If you haven't found the answer to your question, we invite you to request a support ticket. We will answer you as soon as possible.

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